Minimum order quantity 50 Pound

Please examine your goods carefully upon receipt and notify us immediately of any damage to the item or if any of the listed contents appear to be missing.

No claims for damage or missing items can be undertaken 24 hours after receipt of goods

All items carry a 14 Day from original invoice date dead on arrival warranty (DOA) from Hotlingeriewholesale.co.uk. After which the remainder of the warranty period will be covered by the relevant manufacturer of the item.

Please ensure you register your product in accordance with the manufacturers requirements, most items can be registed on line at the relevant manufacturers web site

If your product develops a fault inside the DOA period please contact us on 08452248698 and we will advise the next steps needed to rectify the problem

If your product develops a fault outside of the DOA period, please in the first instance contact the relevant manufacturer using the contact method found inside the items handbook or on the manufacturers web site who will advise you on the correct procedure of getting the item repaired. If you are not sure of who to contact please contact us and we will advise the correct procedure

All returned products will need to be tested to identify whether the item is defective. We will endeavour to test all suspected faulty items returned within 2 working days. No returns or exchanges can be undertaken until this procedure has been carried out. All items found not to be faulty will be returned to the customer at their expense a charge for testing non faulty items of 30 pound may also be made

If the item is misused in any way this will not be covered under our DOA warranty or the manufacturers warranty, all warranty claims are subject to acceptance by the manufacturer, the decision of the manufacturer is final in all cases

Goods are strictly not sold on a trial basis and will only be accepted back for credit if required to do so by statutory law

If you do not agree with any of the above conditions and have not broken the manufacturers seal or used the item them please contact us within 24 hours of receipt of goods and we will arrange the item to be returned for a full refund less any carriage cost by using the item them you are accepting our conditions of sale

While every effort will be made to deliver items the next working day, no guarantee of next day delivery is undertaken and no shipping refunds will be issued for items not received next day

If you have ordered an item in error and have not opened it or used the item in any way and the manufactirers seal is still in place then you may return up to 7 days of receipt for a full refund less any shipping costs

This does not effect your statutory rights

Hotlingeriewholesale may revise these terms and conditions of sale without notice at any time